Returns & Exchanges

At Bootlegger Coffee Company, we strive for perfection in every roast, but if you are not entirely satisfied with your purchase, we offer a 14-day return window for non-perishable items and gear. Please note that due to food safety regulations, opened bags of coffee beans or ground coffee cannot be returned unless there is a quality defect.

1

Initiate Your Request

Contact our customer support team via email with your order number and a brief explanation of why you would like to return the product.

2

Prepare the Package

Ensure the items are in their original packaging, unused, and securely packed to prevent damage during transit back to our roastery.

3

Ship the Item

Affix the provided return shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned goods, we will process your refund or exchange within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing