Frequently Asked Questions
Everything you need to know about our premium roasts and delivery.
How long does shipping take for freshly roasted beans?
To ensure peak freshness, we roast to order. Orders are typically processed within 24-48 hours and delivered within 3-5 business days depending on your location.
Do you offer a subscription service for regular coffee deliveries?
Yes, we offer flexible subscription plans that allow you to receive your favorite blends weekly, bi-weekly, or monthly at a discounted rate.
What is your return policy on food products?
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or quality, please contact us within 7 days for a resolution.
Are your coffee beans ethically sourced?
Absolutely. We work directly with sustainable farms and cooperatives to ensure fair wages for farmers and environmentally responsible harvesting practices.
Can I order my coffee pre-ground for specific brewing methods?
Yes, you can select your preferred grind size—from coarse for French Press to fine for Espresso—on each product page before adding it to your cart.
How should I store my coffee to keep it fresh?
We recommend storing your beans in an airtight container in a cool, dark place. Avoid the refrigerator or freezer, as moisture can compromise the flavor profile.